Poor emotional intelligence at work can lead to increased stress and sickness.
According to Mind, British businesses lose an estimated £26 billion each year in sickness, absence and lost productivity. With greater awareness and mental health support they said that businesses could save one-third on these costs – ‘a mammoth £8 billion a year.’ Increasing Emotional Intelligence at work will help to do this.
What is Emotional Intelligence?
There are many different interpretations of what exactly emotional intelligence is. I will only offer you my interpretation – “The ability to go swiftly to the place that feels the best in any situation.”
How does this happen in the work place?
With the added pressure of a recession, lay-offs and cut-backs in the current work climate, it is more essential than ever before to gain a higher degree of emotional intelligence. When bosses or colleagues undermine, criticise or threaten you and you do not respond in a way that feels good then this is not emotionally intelligent.
Often at work employees have a problem with someone else and tell everybody except the person that it concerns or those who could do something about it. This divisive practice can cause stress, frustration and can translate into illness, low productivity and a factitious work force. Nobody wins when this status quo remains.
Over time this can cause hypertension as the stress response is triggered in the employees experiencing this. The result is often sickness or absenteeism. Worse still for companies is that employees experiencing these symptoms can be like a cancer for a business, spreading slowly through the system, via the channel of complaints to other employees.
Honesty is the best policy.
If you have an issue with anyone at work it is your duty as an employee to address the source. Do this by stating calmly and assertively how you feel, what caused it and how things could improve in the future. This at least gives the person who is perceived to be at fault a chance to address it and ameliorate the situation. They may even surprise you and were probably not aware how their behaviour has affected you.
If they are not so accommodating then you have every right to take it to their boss, or directly to the CEO of the company. If your issue is with the CEO and they are unreasonable then a new job may well be the answer – before your health suffers the inevitable demise that occurs.
If you are the CEO or department head then it is your duty to encourage an environment of honesty and constant employee feedback. By giving your staff freedom to express them selves honestly, you will be establishing the foundation for more emotionally intelligent employees.
A key factor in communication.
Often when faced with a loud and overbearing employee or boss it is tempting to reply in a softer, more dulcet tone. Just remember that when we are like each other we like each other. Often by matching the tonality of the person that we are communicating with, we increase rapport. Since our tonality represents far more than our language in effective communication, it is a useful tool to match the tone of the person who we are with.
Get it off your chest.
If you have an issue with someone at work then tell them. If you don’t, you may get ill and that would not be emotionally intelligent.
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